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Frequently Asked Questions
At Multilingo Language Services translation agency, we understand your need for information about our services. Below, you'll find a list of the most frequently asked questions we receive. If you have any other questions or need additional assistance, please contact us.
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Where are you located?Our office is located in the centre of Rhodes town at 6 Ammochostou St., 1st Floor, 85100 (opposite Everest). However, we also offer remote language services wherever you are located. Simply send us an email at info@multilingo.gr , fill-out the contact form on our website or call us on (+30) 22410 37682 or (+30) 690 993 3352 and a member of our team will be happy to answer your queries and discuss your translation needs.
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How can I contact you?You can contact us by email at info@multilingo.gr by phone (+30) 22410 37682 or (+30) 690 993 3352 or by submitting the contact form on our website.
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Βρίσκομαι εκτός Ελλάδας, μπορώ να χρησιμοποιήσω τις υπηρεσίες σας;Ναι φυσικά! Παρέχουμε τις υπηρεσίες μας σε όλο τον κόσμο! Οι πελάτες μας είναι ντόπιοι, εκπατρισμένοι και επισκέπτες που μαθαίνουν για τις υπηρεσίες μας μέσω των ικανοποιημένων πελατών μας. Μπορούμε να σας εξυπηρετήσουμε εξ' αποστάσεως και να παραδώσουμε τις μεταφράσεις σας με επαληθευμένη ψηφιακή υπογραφή η οποία αναγνωρίζεται διεθνώς. Ωστόσο, αν επιθυμείτε να λάβετε το πρωτότυπο της μετάφρασης σας, μπορούμε να σας το στείλουμε είτε με courier ή ταχυδρομικώς. Θα χαρούμε πολύ να σας γνωρίσουμε και να σας εξυπηρετήσουμε για αυτό μη διστάσετε να επικοινωνήσετε μαζί μας!
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Πως εγγυάστε την ποιότητα της μετάφρασης μου;Όλες οι μεταφράσεις που γίνονται από το μεταφραστικό γραφείο Multilingo Language Services πραγματοποιούνται προσεκτικά από έμπειρους επαγγελματίες μεταφραστές και αναθεωρούνται πριν από την παράδοση. Εάν έχετε οποιαδήποτε απορία σχετικά με την ποιότητα της μετάφρασης σας, μπορείτε να επικοινωνήσετε μαζί μας. Ο/Η μεταφραστής/ρια θα χαρεί να σας δώσει οποιεσδήποτε διευκρινήσεις και θα προβεί σε διορθώσεις εάν είναι απαραίτητο.
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Do you belong to a professional association of translators or interpreters?Yes, we are a member of the Panhellenic Association of Translators (PAT) which is a member of two major international translator and interpreter organisations: the International Federation of Translators (FIT) and the European Legal Interpreters and Translators Association (EULITA). We are also a member of the Chartered Institute of Linguists (CIOL) the UK's Royal Charter body for language practitioners. Many from our network of professional translators and interpreters are also members of the Panhellenic Association of Professional Translators Graduates of the Ionian University and the Hellenic Association of Conference Interpreters. We also work closely with registered lawyers who are competent in various languages for legal translations and certification purposes. Additionally, we regularly participate in translation conferences, events, seminars, webinars, CPD training and we keep updated with the latest trends in the translation industry.
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Are your translations recognised?Our translations are signed and stamped by our office and are acceptable by the majority of public and private organisations in Greece and abroad. In certain cases, we also provide translation certification by registered lawyers and in some cases by a bar association to ensure that the translation is specifically accepted by the Greek public authorities. The certified translation service provided by our agency includes all the necessary validations to ensure that your documents are accepted by all Greek public authorities. Simply let us know where you are going to submit your translation and we will take care of the rest for you.
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Do you provide translation services in several languages?Of course! We provide translation services in 50+ languages through our network of professional translators and interpreters. All our partners are experienced linguists with extensive experience and expertise in various fields who work into their native language to ensure top quality and accuracy in their translations. Contact us to find out more about the language combination you require.
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How long will it take to receive my translation?Turnaround time depends on the type and length of the text as well as the language combination. We will inform you about the translation turnaround time as soon as we receive your documents and before we begin the process. For most language combinations, the delivery time for certified translations is 2-3 business days.
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How will I receive my translation?Hardcopies of translations can be collected: From our office in the centre of Rhodes town at 6 Ammochostou St., 1st Floor, 85100 (opposite Everest). By courier with nationwide delivery (Tracked & Signed service) in 2-3 working days to your address in Greece. By international standard mail (tracked & signed service) to your address outside Greece. Digital copies of your translations will be sent to you via email.
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Πως χρεώνονται οι μεταφράσεις;Οι μεταφράσεις κοστολογούνται σύμφωνα με τον αριθμό των λέξεων, το είδος του κειμένου (π.χ. εξειδικευμένη ορολογία) και τον γλωσσικό συνδυασμό. Δεν υπάρχει ελάχιστο στον όγκο της μετάφρασης. Ωστόσο, υπάρχει μία ελάχιστη χρέωση αντίστοιχη των 250 λέξεων ώστε να καλύψει το κόστος της υπηρεσίας.
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How can I pay for my order?We accept payments in cash, bank transfers and most debit and credit cards via POS/e-POS.
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Πότε πρέπει να πληρώσω για την παραγγελία μου;Όταν είναι έτοιμη η μετάφραση σας, θα λάβετε email με οδηγίες. Μόλις εξοφλήσετε το παραστατικό σας, μπορούμε να σας στείλουμε τη μετάφραση σας ηλεκτρονικά ή/και ταχυδρομικά. Φυσικά μπορείτε πάντα να παραλάβετε τη μετάφραση σας από το γραφείο μας στη Ρόδο.
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What language services do you provide?We provide simultaneous, consecutive and remote interpreting, website translation and localization, transcreation, proofreading & editing as well as consulting to individuals, businesses and companies in Greece and abroad. For more information visit the services section on our website.
If you didn't find the answer you were looking for, don't hesitate to contact us to answer any questions you may have.
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